Term and Conditions

Welcome to Aqua Play Land Zone! These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to be bound by these terms. Please read them carefully.

1. Website Use and Access

Aqua Play Land Zone is a family-friendly online retailer specializing in water adventure products for all ages.

1.1 Eligibility

You must be at least 18 years old or have parental consent to make purchases through our website.

1.2 Account Responsibility

If you create an account, you are responsible for maintaining its confidentiality and all activities under your account.

1.3 Prohibited Activities

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the website’s functionality
• Submit false or misleading information

2. Products and Services

We offer a wide range of water-related products including:

• Swimming aids and learning equipment
• Pool and beach accessories
• Water safety gear
• Recreational water toys and games

2.1 Product Descriptions

We strive for accurate product descriptions and images, but colors may vary slightly due to monitor settings. Please contact us if you have specific questions about a product.

2.2 Age Appropriateness

Some products may have age recommendations. It is your responsibility to ensure products are suitable for the intended user.

2.3 Safety Information

Water safety is paramount. Always supervise children and follow all product safety instructions.

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline orders for any reason.

3.2 Pricing

All prices are in US dollars. We reserve the right to correct pricing errors and adjust prices without notice.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at checkout. Your card will be charged when your order ships.

3.4 Order Confirmation

You will receive an order confirmation email. Please review it carefully and contact us immediately with any discrepancies.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

4.2 Shipping Options

4.3 Delivery Areas

We ship worldwide except to certain Asian countries and remote areas. Delivery times may vary based on location and customs processing.

4.4 Delivery Issues

You are responsible for providing accurate shipping information. We are not liable for delays caused by incorrect addresses or customs delays.

5. Returns and Refunds

5.1 Return Policy

You may return most items within 15 days of receiving your order if:

• Item is unused and in original condition
• Original packaging with all tags attached
• Proof of purchase provided

5.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Goggles and masks (including items from “Goggles and Masks” and “Goggles Snorkels and Fins” categories)
• Swimwear and vests (if tags are removed or hygiene seal broken)
• Personalized or novelty items

5.3 Return Process

1. Contact us within 15 days at [email protected] with your order number and reason for return
2. Wait for return approval and instructions
3. Package item securely with all original materials
4. Ship to: Aqua Play Land Zone Returns, 3558 Cedar Lane, Boston, US 02115

5.4 Refunds

Refunds are processed within 3-5 business days after we receive and inspect your return. Original shipping fees are non-refundable.

6. Intellectual Property

All content on our website, including text, graphics, logos, and images, is our property or licensed to us and protected by copyright laws.

6.1 Trademarks

“Aqua Play Land Zone” and our logo are trademarks. You may not use them without our written permission.

6.2 User Content

If you submit reviews or other content, you grant us a non-exclusive, royalty-free license to use that content.

7. Liability and Disclaimers

7.1 Product Use

Products are intended for recreational use. You assume all risks associated with product use, especially in water environments.

7.2 Limitation of Liability

To the maximum extent permitted by law, Aqua Play Land Zone shall not be liable for any indirect, incidental, or consequential damages arising from product use or website access.

7.3 Website Availability

We strive to keep our website available but cannot guarantee uninterrupted access. We may perform maintenance without notice.

8. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.

9. Governing Law

These Terms shall be governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict of law provisions.

10. Changes to Terms

We may update these Terms periodically. The updated version will be posted on our website with a new effective date.

11. Contact Us

For questions about these Terms or our products:

Email: [email protected]
Mail: Aqua Play Land Zone, 3558 Cedar Lane, Boston, US 02115